You can return any item purchased at the PJOELL DESIGN Online Store within 14 days of the delivery date. Only exceptions are any items on sale. Buyers are responsible for return shipping costs. We don’t accept changes or cancellations.
The item has to be shipped back within 30 days of delivery. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Due to merchandising and custom restrictions, all returns must be shipped from the same country they were purchased from and clearly marked as returns.
Here’s how it works.
1. Fill out the return form and place a copy inside the package.
2. Pack the items in the order box (or any rigid box).
3. Make the package out to the following warehouse address:
PJOELL DESIGN INC.
c/o Deventer KontraktLogistik GmbH
4. Stick the correctly filled out label over the previous delivery label.
5. Post package.
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the above mentioned conditions, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
We usually accept returns within 3 business days of their arrival at the warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.
The time needed to process your refund may vary based on the payment method used:
Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.